RETURN, REFUND & REPLACEMENT POLICY

Effective Date: 28 August 2026

At KLASSY FINDS, we want our customers to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or eligible product, you may request a return or replacement in accordance with this policy.

1. Return Window

Customers may request a return or replacement within 7 days of receiving the order.

The return request must be submitted within the applicable return period. Requests submitted after 7 days may not be accepted.

2. Conditions for Return

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging, tags, accessories, and other included items, where applicable.
  • The product should not be damaged due to misuse, negligence, improper handling, or normal wear and tear.
  • Proof of purchase/order details may be required.
  • Certain products may not be eligible for return as mentioned in the Non-Returnable Products section.

3. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us as soon as possible and preferably within 48 hours of delivery.

Customers may be required to provide:

  • Order number
  • Photographs/videos of the product
  • Photographs of the outer packaging
  • Description of the issue

After reviewing the request, KLASSY FINDS may offer a replacement, return, or refund depending on the nature of the issue and product availability.

4. Replacement

Replacement may be provided when:

  • The product is damaged during transit.
  • The wrong product has been delivered.
  • The product has a manufacturing defect.
  • The received product materially differs from the product ordered.

Replacement is subject to product availability. If the same product is unavailable, a refund may be offered instead.

5. Refund

Once the returned product is received and inspected, we will review the return request.

If the refund is approved, the applicable refund amount will generally be processed within 5–7 business days after approval.

The actual time taken for the amount to appear in the customer’s account may vary depending on the customer’s bank, card issuer, payment provider, or other financial institution.

6. Refund Method

Refunds will generally be issued to the original payment method used for the purchase, subject to the payment gateway, banking system, and applicable regulations.

For example, payments made through a card, UPI, net banking, or other supported payment method will generally be refunded through the applicable original payment channel.

7. Non-Returnable Products

Certain products may not be eligible for return or replacement, including:

  • Products specifically marked as non-returnable on the product page.
  • Products damaged due to misuse, improper handling, or negligence by the customer.
  • Products that have been used, altered, washed, or modified after delivery.
  • Products returned without original packaging or required accessories, where applicable.
  • Products returned after the applicable return period.
  • Customized or personalized products, where applicable.
  • Products that cannot be resold due to hygiene, safety, or other applicable restrictions.

8. Return Shipping

For products that are damaged, defective, incorrect, or otherwise eligible for return due to an issue attributable to KLASSY FINDS, return shipping arrangements may be provided according to the circumstances.

For other eligible returns, return shipping charges may apply depending on the product and reason for return.

9. Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.

10. Contact Us

For return, refund, or replacement assistance:

Business Name: KLASSY FINDS
Website: klassyfinds.com
Mobile: +91 9258834171
Email: info@klassyfinds.co

Please include your order number and details of the issue when contacting us.

KLASSY FINDS reserves the right to review each return, replacement, refund, or cancellation request in accordance with this policy and applicable laws.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.